Privacy Policy

TAJ TYRES & MOT STATION operates this website, booking system, customer portal and related garage services from our Mount Pleasant and Portwood branches. We are responsible for deciding how customer information is used for our website, bookings, invoices, reminders and garage operations.

We collect information you provide directly, information created when you use our services, and limited information from trusted vehicle, payment and communication providers.

• Name and contact details
• Email, phone and address details
• Vehicle registration and vehicle data
• Booking and appointment history
• Invoices and payment status
• Messages, notes and support requests
• Account and notification preferences
• Device, browser and website usage data

We use personal information to provide MOTs, servicing, tyres, diagnostics, repairs and related garage services; manage appointments; identify vehicles; check availability; create invoices; process payments; send confirmations and reminders; respond to enquiries; maintain customer records; improve the website; prevent fraud or misuse; and meet legal, tax, accounting and safety duties.

We use information where it is needed to provide services or take steps before providing services, where the law requires it, where we have a legitimate business reason, where we need to protect customers, staff or our business, or where you have given consent for optional features such as certain notifications.

When you enter a registration number or book a vehicle service, we may use vehicle information services connected to DVLA and DVSA data to help identify the vehicle, MOT status, MOT history, tax information and related vehicle details. This helps us provide accurate reminders, bookings and garage services.

Online payments are processed by Stripe. We receive payment references, payment status and limited transaction details so we can update bookings and invoices. We do not store full card numbers on this website.

We may contact you by email, SMS, phone, push notification or post about bookings, reminders, invoices, payments, service updates, support requests and important account matters. We may use SendPulse, sent.dm, SMS Gate, browser push notification services and Base44 services to send or manage these communications.

You can ask us to stop non-essential marketing messages. We may still send important service, booking, payment, safety or legal messages where needed.

We only share information where needed for our services, business operations or legal obligations. We do not sell customer personal information.

• Base44 hosting and app services
• Stripe payment processing
• DVLA/DVSA-related vehicle services
• Email and SMS providers
• Professional advisers and insurers
• Tax, legal or regulatory authorities
• Law enforcement where legally required
• Business transfer parties if ownership changes

We keep information for as long as reasonably needed for bookings, vehicle service history, invoices, payment records, accounting, tax, legal claims, warranties, safety, fraud prevention and customer support. Some vehicle, invoice and service records may be kept for several years.

We use reasonable technical and organisational measures to protect information, including controlled access, hosted application security, payment processor security and operational safeguards. No online system is completely risk-free, so please protect your account access and tell us if you suspect unauthorised use.

Depending on the law that applies, you may be able to ask for access to your personal information, correction of inaccurate information, deletion, restriction, objection, portability, or withdrawal of consent. Some rights may be limited where we must keep information for legal, accounting, safety, contractual or fraud-prevention reasons.

You may also complain to the UK Information Commissioner’s Office if you are unhappy with how your information is handled.

For privacy questions or requests, contact us through the website contact page, Mount Pleasant Branch on 02380 337500, or Portwood Branch on 02380 550000.